Terms of Service

1. Agreement to Terms

By purchasing, downloading, or using Memory Downloader ("the App," "our App," or "the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legal agreement between you and the operator of Memory Downloader ("we," "us," or "our").

2. License Grant

2.1 What You Purchase

When you purchase a license key, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes.

2.2 License Types

• Single License: Permits processing of one (1) Snapchat export file
• 5 License Pack: Permits processing of five (5) Snapchat export files
• 25 License Pack: Permits processing of twenty-five (25) Snapchat export files

2.3 License Restrictions

• Each license key can only be used once to process one export file
• License keys do not expire, but once used, cannot be reused

3. Acceptable Use

3.1 You May

• Use the App to download and organize your personal Snapchat memories
• Install the App on multiple devices you own
• Keep downloaded memories for personal use indefinitely

3.2 You May Not

• Reverse engineer, decompile, or disassemble the App
• Modify, adapt, or create derivative works of the App
• Remove or alter any proprietary notices or labels
• Use the App for commercial purposes
• Attempt to bypass or circumvent license key validation
• Use automated tools to generate or validate license keys
• Use the App to download content you do not have permission to access
• Use the App to download, store, or distribute illegal content, including but not limited to child sexual abuse material (CSAM), non-consensual intimate imagery, or any content depicting minors in sexual or suggestive contexts

4. Snapchat Terms Compliance

Important: Our App uses Snapchat's official data export feature. You are responsible for complying with Snapchat's Terms of Service when using our App.

• You must own the Snapchat account from which you export data
• You must only download your own memories, not content belonging to others
• We are not affiliated with, endorsed by, or sponsored by Snapchat
• Any violations of Snapchat's Terms of Service are your sole responsibility

5. Refund Policy

5.1 No Refunds After Use

Due to the digital nature of our product and the instant delivery of license keys, all sales are final once a license key has been activated.

5.2 Refunds Before Activation

If you have not yet activated your license key and wish to request a refund, contact us within 24 hours of purchase at memorydownloader@gmail.com. Refunds are granted at our sole discretion.

5.3 Technical Issues

If you experience technical issues that prevent the App from functioning as described, contact us for support. We will work with you to resolve the issue. If we cannot resolve the issue, we may issue a refund or replacement license key at our discretion.

6. Disclaimers

6.1 "As Is" Basis

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

6.2 No Guarantee of Availability

We do not guarantee that:

• The App will function without interruption or errors
• All memories will be successfully downloaded (some Snapchat links may be expired)
• The App will be compatible with all devices or operating systems
• Snapchat's export feature will remain available or unchanged

6.3 Third-Party Dependencies

Our App relies on Snapchat's official export feature. Changes to Snapchat's systems, policies, or API may affect the App's functionality. We are not responsible for disruptions caused by third-party services.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of data or memories
• Loss of profits or revenue
• Cost of substitute services
• Business interruption

Our total liability to you for any claims arising from your use of the App shall not exceed the amount you paid for your license key(s).

8. Your Responsibility for Data

Important: You are solely responsible for backing up your data.

• We strongly recommend keeping your original Snapchat export file as a backup
• We are not responsible for data loss caused by hardware failure, user error, or other circumstances
• Downloaded memories are stored on your local device only—we do not maintain backups

9. Intellectual Property

9.1 Our Rights

The App, including its code, design, and documentation, is protected by copyright and other intellectual property laws. We retain all rights, title, and interest in the App.

9.2 Your Content

Your Snapchat memories remain your property. We do not claim any ownership rights to your photos, videos, or other content. You retain all rights to your memories.

9.3 Trademarks

Snapchat is a trademark of Snap Inc. We are not affiliated with, endorsed by, or sponsored by Snap Inc. All other trademarks are the property of their respective owners.

10. Termination

We reserve the right to terminate or suspend your license to use the App at any time, with or without notice, for any reason, including:

• Violation of these Terms
• Fraudulent activity or abuse of license keys
• Any conduct that we believe is harmful to the App or other users

Upon termination, you must cease all use of the App. Termination does not entitle you to a refund.

11. Updates and Changes

11.1 App Updates

We may release updates, bug fixes, and new versions of the App. Updates may be automatic or require manual installation. You are responsible for keeping the App updated.

11.2 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date. Your continued use of the App after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the App shall be resolved in the courts of the United States.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App and supersede all prior agreements and understandings.

15. Contact Information

If you have questions about these Terms, please contact us:

• Email: memorydownloader@gmail.com
• Website: memorydownloader.com