1. Introduction
Memory Downloader ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our desktop application and website.
Key principle: We operate on a privacy-first model. Your Snapchat export files, photos, videos, and personal memories are processed entirely on your local device. We never see, access, store, or transmit your personal data or memories.
2. Information We Collect
2.1 Information We DO Collect
- License Key Information: When you purchase and activate a license key, we collect the license key itself to verify your purchase and prevent fraud.
- Anonymous Usage Analytics: When you complete a download, we collect:
- Operating system (e.g., "macOS")
- App version (e.g., "1.0.0")
- Number of memories processed (count only, not the actual content)
- Processing time (how long the download took)
- Payment Information: When you purchase a license key through our payment processor (Fourthwall), they collect payment information. We never see your credit card details.
2.2 Information We DO NOT Collect
- Your Snapchat username or password (we never ask for this)
- The contents of your Snapchat export file
- Your photos or videos
- Metadata from your memories (dates, locations, captions)
- Any personal information from your Snapchat account
- Browsing history or cookies (our website uses no tracking)
3. How We Use Information
We use the limited information we collect for:
- License Validation: To verify that your license key is valid and has not been used beyond its limit
- Fraud Prevention: To detect and prevent abuse of license keys
- Customer Support: To respond to your inquiries and provide assistance
4. How Your Memories Are Processed
All processing happens locally on your device. When you use our app:
- The app reads your Snapchat export file from your computer
- Photos and videos are downloaded directly from Snapchat's servers to your device
- The app organizes files into folders on your computer
- Nothing is uploaded to our servers
- We never see the contents of your export file, photos, videos, or metadata
The only time our app communicates with our servers is to validate your license key and send anonymous usage statistics (count of memories processed, processing time, OS version).
5. Data Sharing
We do not sell, rent, or share your information with third parties for marketing purposes. We do not collect personal information to sell. We do not use advertising networks or analytics trackers.
6. Data Security
We implement appropriate technical and organizational measures to protect the limited data we collect:
- All data transmission is encrypted using HTTPS/TLS
- License keys are hashed and stored securely
- Access to our systems is restricted and monitored
- We use industry-standard security practices provided by Cloudflare
7. Data Retention
- License Keys: Stored indefinitely to prevent reuse and for fraud prevention
- Usage Analytics: Stored indefinitely in aggregate form to improve the product
- Your Memories: Never stored by us (they remain only on your device)
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. Parents and guardians are solely responsible for monitoring their children's use of this service.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by updating the "Last updated" date at the top of this policy. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: